Frequently Asked Questions
Please see the below for answers to quick questions, but feel free to reach out to us at any time if you need further information.
hello [at] shopkendi.com
All of our inventory has been sourced from various designers, vendors, and lines across the globe. We curate these pieces and bring them together for each collection.
Our sourced items will typically be offered in sizes X-Small through Large. Because we source these pieces from a variety of designers, there is not exact uniformity of every product.
With the Pre-Loved items, these will be from Kendi's own collection, but will vary in size from 6-10. We will carry sizes 28-31 in denim (all regular length), and most dresses and tops are either a medium, large or 8-10. Shoe size is a very consistent size 10 and handbags are one size fits all, of course.
We are constantly on the lookout for new and exciting pieces and will typically release these curated collections on a monthly basis.
Sign up for our emails for the most up to date information on new product releases.
Once your order has shipped, you will receive an automated email with tracking information and estimated date of delivery.
You are also able to access tracking for all orders by signing up for an account.
If you need to cancel or make changes to your order, please contact us as soon as possible. You may do so either via email or through the chat service on the site. As long as your order has not shipped, we are happy to make changes or cancellations. Once the order has shipped, we are unable to make adjustments, but will be happy to help with any exchanges or refunds necessary.
All orders will ship from McKinney, Texas.
Shipping speeds will vary based upon your shipping method chosen at checkout and your location from our warehouse. Orders are typically processed within 2-3 business days, but you will receive an estimated delivery at the time of checkout.
International deliveries can take anywhere from 7-21 days.
We ship all orders via USPS. Please reach out to us if you have a special request regarding carriers.
Currently we ship throughout the continental US and Canada.
For other locations, please contact us.
Returns + Exchanges
The quick overview is that full priced items may be returned for refund or exchange within 15 days.
We always hope that you love your purchase, but if you aren't fully happy with it, you can return it for free within 15 days. Complete your Return Authorization and download your return label HERE.
We are happy to help with exchanges by reaching out to us.
Sales + Promotions
During valid promo events, entering the code during checkout will automatically update your cart with the proper discount.
Promo or sales events will be held throughout the year. Joining our email list is the easiest way for promo notifications.
Double check that the items you have added to your cart are included on the promotion event and that the timing of the event is still on going.
Sales and promos can have restrictions regarding times and products, but will be advertised.
A customer accounts let you log in to view your orders, profile information, and saved addresses. When logged in your saved details are auto-populated for a quicker and seamless checkout experience.
Accounts are completely optional and not necessary to make a purchase. Instead they are intended to consolidate your details in one place and make things like checking order history, saved addresses and current shipping information easily available to you.
Gift cards are available in pre-determined amounts here. For a custom amount, please reach out to us.